• Overview
• Activation & Enrollment
• Self-Care
• Mobile Marketing
• Special Services
• Self-Service Resource Center

White Papers

• The Evolution of Device Based Self-Service by Mark Lowenstein

Self-service solutions reduce the number of calls and/or time of call to customer care, while at the same time enhancing the overall customer experience. Self-service can also help reduce fulfillment costs, and optimize service/feature plan selection. Business cases presented in this report demonstrate cost savings of 40-70% for device-based activation and service enrollment functions, with more than 90% of activations/programming now automated in some implementations. For self-care functions, cost savings of 20-50% have been realized.

Data Sheets

• Mobile Broadband On Demand™ Overview (797KB)



• Telespree Advantage (38KB)



• Telespree Activation and Service Enrollment (66KB)

Customer Success Stories

• i-wireless Service Enrollment (63KB)