Hawaiian Telcom Selects Telespree to Automate Activation Process For Wireless Customers
Over-the-Air Solution Reduces Operational Costs and Improves Customer Experience
SAN FRANCISCO, December 3, 2007 - Telespree Communications, the leader of self-service solutions for wireless carriers and Mobile Virtual Network Operators (MVNOs), today announced that Hawaiian Telcom Communications, Inc., Hawaii's leading telecommunications provider, has deployed Telespree’s advanced Over-the-Air (OTA) platform to automate wireless handset activation and streamline customer care processes.
With Telespree’s self-service technology, Hawaiian Telcom designed a solution to allow subscribers to simply key in a PIN and automatically activate their device. The phone is shipped unprogrammed and a PIN is used to securely assign the subscriber’s account with the handset. The Telespree application connects to the carrier’s backend system, the device is programmed over-the-air, the phone number is presented to the customer and is then ready to use.
"This innovative solution allows Hawaiian Telcom wireless customers to easily self-program and use their phones without calling into our care center. This gives our customers more control and also improves efficiency," said Jon Gelman, vice president of wireless development and operations. "Furthermore, implementing Telespree’s self-service technology was a quick and seamless process."
The Telespree OTA solution replaces a manual process that involved customers calling into customer care to be guided through several steps to program their devices. With Telespree’s automated solution, programming is simplified and the customer can instantly use the phone. In addition, calls to customer care are reduced so representatives can assist more customers.
"We are excited to have been selected by Hawaiian Telcom for this strategic project, and we look forward to helping them achieve their goals of enhancing customer satisfaction and streamlining business processes now and in the future," said Bill DeKay, chief executive officer of Telespree.
The Telespree platform delivers secure authentication, OTA device programming and activation to any non-active, non-provisioned wireless device without customer care or manual inputs. In addition to activations, Telespree’s solution is a robust self-care platform that allows MVNOs and carriers to dynamically add customer service functions beyond the initial device programming as its business needs change. Account management functions such as plan and feature changes, balance inquiry and other self-care applications can be easily deployed as the Telespree platform is tied into the carrier’s backend systems. The self-service solution helps carriers significantly lower customer support costs while enabling an improved end-user experience.
About Hawaiian Telcom
Hawaiian Telcom is the state’s leading telecommunications provider, offering a wide spectrum of telecommunications products and services, which include local and long distance service, High-Speed Internet, wireless services, and print directory and Internet directory services. Hawaiian Telcom is also the exclusive provider of Call Choice(sm), a converged wireless/wireline service that delivers enhanced calling and unified communications features.
About Telespree Communications
Telespree is the leading developer of self-service solutions. Telespree's innovative network solution transforms any wireless device into a convenient customer self-service terminal, allowing carriers and MVNOs to reduce customer and distribution costs while at the same time improving the end-user experience. Telespree has created the industry's first self-service platform for automated activation, programming, service enrollment and ongoing account maintenance using only the device without the aid of a sales clerk, call center or manual processes. To learn more about Telespree, visit www.telespree.com