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Building
a Self-Service Strategy
Telespree works closely with wireless carriers
to define self-service strategies that best meet their business needs.
There are 3-4 basic steps: assessment, business case, trial (optional)
and deployment. A specific plan is designed one-on-one to best capitalize
on the carrier's unique market, channel and customer requirements.
ASSESSMENT |
BUSINESS
CASE |
TRIAL
(OPTIONAL) |
DEPLOYMENT |
Ø Assess
market,
channel and
customer
requirements
Ø Define
application(s) |
Ø Define
business
issues
Ø Identify
cost savings impact
|
Ø Trial
carrier
customized
application in
hosted
environment
|
Ø Enable
ease
and speed of
deployment with
standards base
solution
Ø Enhance
carrier
implementation
& support
through strong
partners |
Assessment
Telespree works with the carrier to define the
specific product requirements including UI, device and application needs
that best suits the carrier's market. Together with our partners, Telespree
offers a suite of consumer and enterprise self-service
applications that can be tailored to the carrier.
Business Case
Telespree’s self-service solutions significantly
reduce carrier customer care costs and increase channel reach. Working
closely with the carrier, the specific business issues are identified
and cost savings impact calculated. Data such as call center costs,
activations and new channel outlets are incorporated to determine total
savings as well as projected revenue growth. For examples of interactive
business cases where the carrier can input their own data, please view
Telespree’s self-service
business cases.
Trial
Carriers can trial Telespree’s self-service
solutions in a multi-vendor independent wireless lab microcell. Carriers can test device activation device activation, programming, customer UI interaction,
server management UI, and network (and OSS) integration. Working with VeriSign, Inc., Telespree offers hosted trials. In addition to the
above capabilities, a hosted trial showcases easy integration with the
carrier’s own SS7 and IP network elements.
Deployment
Working with VeriSign Inc., Telespree offers a hosted
deployment option. The Telespree application is hosted at a carrier
class data center remotely connected to the carrier's network and integrated
with OSS/BSS. For carriers who prefer to own and operate the solution,
Telespree and its partners provide the network and OSS integration expertise
and project management to ensure smooth and rapid implementation. Support
and deployment services are provided in conjunction with our partners
Lucent Worldwide Services and VeriSign, Inc.
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