Building a Self-Service Strategy

Telespree works closely with wireless carriers to define self-service strategies that best meet their business needs. There are 3-4 basic steps: assessment, business case, trial (optional) and deployment. A specific plan is designed one-on-one to best capitalize on the carrier's unique market, channel and customer requirements.

ASSESSMENT	BUSINESS CASE	TRIAL (OPTIONAL)	DEPLOYMENT
Ø Assess market,    channel and    customer    requirements Ø Define    application(s)	Ø Define business    issues Ø Identify cost    savings impact	Ø Trial carrier    customized    application in    hosted    environment	Ø Enable ease    and speed of    deployment with    standards base    solution Ø Enhance carrier    implementation    & support    through strong    partners

Assessment
Telespree works with the carrier to define the specific product requirements including UI, device and application needs that best suits the carrier's market. Together with our partners, Telespree offers a suite of consumer and enterprise self-service applications that can be tailored to the carrier.


Business Case
Telespree’s self-service solutions significantly reduce carrier customer care costs and increase channel reach. Working closely with the carrier, the specific business issues are identified and cost savings impact calculated. Data such as call center costs, activations and new channel outlets are incorporated to determine total savings as well as projected revenue growth. For examples of interactive business cases where the carrier can input their own data, please view Telespree’s self-service business cases.


Trial
Carriers can trial Telespree’s self-service solutions in a multi-vendor independent wireless lab microcell. Carriers can test device activation device activation, programming, customer UI interaction, server management UI, and network (and OSS) integration. Working with VeriSign, Inc., Telespree offers hosted trials. In addition to the above capabilities, a hosted trial showcases easy integration with the carrier’s own SS7 and IP network elements.


Deployment
Working with VeriSign Inc., Telespree offers a hosted deployment option. The Telespree application is hosted at a carrier class data center remotely connected to the carrier's network and integrated with OSS/BSS. For carriers who prefer to own and operate the solution, Telespree and its partners provide the network and OSS integration expertise and project management to ensure smooth and rapid implementation. Support and deployment services are provided in conjunction with our partners Lucent Worldwide Services and VeriSign, Inc.

 

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